3 Ways to Minimize your Kajabi Membership Cancelation Rate

np2nyc team tech

Kajabi's Facebook Live

Yesterday Kajabi had a fabulous Facebook live with Gravy Solutions and Jcron! Did you catch it? Gravy Solutions is working with Kajabi to help with member retention and caring about customers is definitely an area that I enjoy geeking out about because it's caring about people - and I'd venture that you value that also.

I'm also all about being proactive in our business ... what can we do to eliminate completely or minimize future headaches.

How to treat membership retention in a proactive way.

Here were Casey's tips to helping you handle your membership retention in a proactive way.

Stop overwhelming members.

Curb Overwhelm - find ways to make what you provide more simple. I call this simplify to amplify. He recommended constantly asking 2 questions from the perspective of your member:

1. What do I do now?
2. What do I do next?

Hire someone and watch them go through your membership.

His next tip (which I'm also a HUGE fan of) was get another set of uneducated eyes on your membership experience. He recommended paying someone to go through your course/content and asking them why they clicked where they did? What is going through their mind?

I'd say that kids and spouses are also great helpers for this task - no one can show me where I'm making something more complicated or confusing than having my husband try to click through a Kajabi product.

Say Thank You.

Say thank you - I'm such a fan of this because no one does it!